![]() | In organizations and even families, as attempts are made to resolve issues, too often the interaction hardens rather than eases the process. In conversations I see, the first step is often for people to look into themselves and define what they want, assuming that inner reflection will lead to an authenticity and willingness to learn and question. But the focus on inner experience first initially adds more volume to their moral or political beliefs, making them less open to hearing the other. Register/login to download |